Returns & Refunds policy

Returns & Refunds Policy

All sales are final. We do not offer refunds or accept returns on any purchases, except where required by applicable law.

Please review your order carefully before completing your purchase, including product details, sizing, and specifications, as we are unable to accept returns or exchanges once an order has been placed and fulfilled.

Exceptions

We may consider a refund, replacement, or store credit only in the following limited circumstances:

• You received the wrong item

• The item was lost in transit

If any of the above applies, please contact us within [X days] of receiving your order at team@copperclues.com, including your order number and photos of the issue where applicable. Claims submitted after this window may not be eligible for resolution.

Non-Returnable Items

In all cases, the following cannot be returned, refunded, or exchanged:

• Goods made to your specifications or personalized

• Goods that deteriorate rapidly or have passed their expiry date

• Goods that are unsealed after delivery for health or hygiene reasons

• Goods that have been mixed with other items after delivery and cannot be separated

Order Cancellations

Once an order has been placed, we are unable to guarantee cancellation, as orders may be processed and fulfilled quickly. If you wish to cancel, please contact us immediately at team@copperclues.com; we will do our best to accommodate the request before shipment, but cannot guarantee it.

Contact Us

If you have any questions about this policy, please contact us by e-mail at team@copperclues.com.