Cancellation Policy

We do not accept order cancellations. Once an order has been placed, it is processed and prepared for fulfillment right away, and we are unable to cancel, modify, or stop it — including changes to size, color, quantity, shipping address, or item selection.

Please review your order carefully before completing your purchase, as we are unable to make changes once it has been submitted.

Exceptions

We may be able to accommodate a cancellation only in the following limited circumstance:

• You contact us within [X hours] of placing the order, and

• The order has not yet entered processing or been fulfilled

If both conditions apply, email us immediately at team@copperclues.com with your order number. We will do our best to assist, but cannot guarantee that cancellation will be possible, as orders may be processed automatically and quickly.

Non-Cancellable Orders

The following orders cannot be cancelled under any circumstances:

• Orders that have already shipped or been marked as fulfilled

• Goods made to your specifications or personalized

• Any order past the cancellation window stated above

Refused or Unclaimed Deliveries

Orders that are refused at delivery or left unclaimed are not treated as cancellations. Such orders remain subject to our [Returns & Refunds Policy], and no refund will be issued unless required by law.

Contact Us

If you have any questions about this policy, please contact us by e-mail at team@copperclues.com.